Grievance Redressal
We are committed to resolving your concerns as a salaried professional promptly and fairly through our structured grievance process.
Our Commitment to You
At CredFast, we value your feedback and are committed to addressing any concerns you may have about our loan services for salaried professionals. Our grievance redressal mechanism is designed to ensure that all complaints are handled fairly, transparently, and within the stipulated timeframes as per RBI guidelines. We work closely with our trusted financial partners to resolve any issues related to your loan experience.
How to File a Grievance
You can file a grievance related to our loan services through any of the following channels:
- Email us at: grievance@credfast.in
- Call our customer care: +91 98855 66038
- Write to us at our registered office address
- Submit through our website's grievance form
Information Required
To help us process your grievance efficiently, please provide the following information:
- Your full name and contact details
- Loan account number or application reference number (if applicable)
- Nature of the complaint related to loan services
- Details of the issue with supporting documents
- Any previous correspondence reference numbers
- Your preferred mode of communication for resolution
- Employment details (if relevant to the complaint)
Grievance Resolution Process
Our structured approach ensures timely and fair resolution of all complaints for salaried professionals.
Step 1: Acknowledgment
We acknowledge receipt of your grievance within 24 hours and provide you with a unique reference number for tracking your complaint.
Step 2: Investigation
Our dedicated team investigates your complaint thoroughly, coordinating with our financial partners when necessary, and keeps you updated on the progress regularly.
Step 3: Resolution
We provide a final resolution within 30 days and ensure you are satisfied with the outcome of your loan related concern.
Escalation Process
If you are not satisfied with our resolution, you can escalate your grievance to:
Internal Escalation
Principal Nodal Officer: Mr. Priyesh Ranjan
Email: grievance@credfast.in
Phone: +91 98855 66038
Address: CredFast, B-Wing , Purva Summit, White field Road, Hitec city , Kondapur, Telangana- 500081
External Escalation
RBI Ombudsman:
If your grievance related to loan services is not resolved within 30 days or you are not satisfied with the resolution, you can approach the RBI Ombudsman.
Website: https://cms.rbi.org.in
Financial Partner Escalation: For loan-specific issues, you may also escalate directly to our RBI-registered financial partner's grievance mechanism.
Response Timeframes
- Acknowledgment: Within 24 hours
- Initial Response: Within 7 working days
- Final Resolution: Within 30 days
- Complex Cases: May require additional time with prior intimation to you
- Financial Partner Coordination: Additional time may be required for loan-specific issues
Types of Grievances We Handle
- Loan application processing delays
- Disbursement and repayment issues
- Interest rate and fee-related concerns
- Customer service quality issues
- Data privacy and security concerns
- Issues with our financial partners' services
- Unfair collection practices